yakinqqPrivacy Policy
We at yakinqq collect personal information from you when you create an account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, and place bets on football markets, live-dealer tables, or slot games. This page describes what we collect, how we use it, how we protect it, and what rights you have over your data. Our commitment is to handle your information transparently and to keep it secure using industry-standard encryption and access controls.
The data we gather serves specific purposes: verifying your identity (required by law), processing your deposits and withdrawals, detecting fraud, and improving our platform. We do not sell your personal information to third parties for marketing purposes. We may share certain data with payment processors, fraud-detection vendors, and regulatory authorities where law requires it. Our services are available only where local law permits; users are responsible for verifying that access and use comply with their own jurisdiction's regulations.
This policy applies to everyone who uses yakinqq—whether you are based in Jakarta, Surabaya, Bandung, Medan, or elsewhere. If you have questions about how we handle your data, contact us via the channels listed at the end of this page. We update this policy periodically; we encourage you to review it regularly to stay informed of any changes.
What Data We Collect
When you sign up for yakinqq, we collect your email address, password (encrypted), and basic profile information such as your username and date of birth. We do not store your password in plain text; instead, we hash it using secure algorithms so that even our staff cannot read it. If you forget your password, we send you a reset link via email—we never send your actual password back to you.
When you make a deposit, we collect payment method details. For e-wallets like DANA and e-wallet, we receive a transaction reference from the payment processor; we do not store your wallet credentials. For bank transfers using mobile banking, Mandini, local payment, or online payment virtual accounts, we record the account number you register and the transaction details. We use this information to match incoming transfers to your yakinqq account and to process refunds if necessary.
We also collect identity documents as part of account verification. Depending on your location and the amount you withdraw, we may ask for a copy of your national ID, passport, or utility bill. We store these documents securely and delete them after verification is complete, unless we are required by law to retain them. This verification step is mandatory—we cannot process withdrawals without it, regardless of the withdrawal method.
As you use yakinqq, we log your activity: which bets you place, which games you access, how long you play, and the outcomes of your bets. We also collect technical data such as your IP address, device type, browser version, and operating system. This information helps us detect fraud, troubleshoot technical issues, and understand how users interact with our platform.
How We Use Your Data
We use your data for several purposes. First, we verify your identity to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations that apply across Indonesia and internationally. These regulations require us to confirm who you are before you can withdraw large amounts. We take this seriously—your identity verification protects both you and yakinqq from illegal activity.
Second, we use your data to process deposits and withdrawals. When you transfer funds via e-wallet or bank virtual account, we match the incoming transfer to your account using the information you provided. When you request a withdrawal, we confirm your identity and payment method before releasing funds. Without this data, we could not operate payments securely.
Third, we analyze aggregate data to improve our platform. We might notice that users in Jakarta prefer Liga 1 football markets while users in Medan favor live-dealer tables, and we adjust our interface accordingly. We never use individual user data for personalized marketing without explicit consent. Our email communications focus on account updates, withdrawal confirmations, and platform notices—not on promotional offers.
Fourth, we use data to detect and prevent fraud. If we notice suspicious activity—multiple failed login attempts, unusual withdrawal patterns, or payments from unfamiliar locations—we may freeze your account temporarily and ask for additional verification. This protects your funds from unauthorized access.
Third-Party Data Sharing
We share your data with payment processors like the mobile banking network, local payment, and your bank when you make a deposit or withdrawal. These processors are contractually obligated to keep your information confidential and to use it only for transaction processing. We do not control their privacy practices, so we recommend reviewing their policies independently.
We may also share data with fraud-detection vendors who analyze transaction patterns to flag suspicious activity. These vendors operate globally and may store your data outside Indonesia; however, they are subject to data-protection agreements and are prohibited from using your information for any purpose other than fraud prevention.
If we receive a legal request from Indonesian authorities or international law-enforcement agencies, we may disclose your data as required by law. We do not disclose data to third parties for marketing purposes, and we do not sell user lists to other companies.
Your Rights and Our Commitments
You have the right to access the data we hold about you. To request a copy of your personal information, contact us using the details below, and we will provide a complete data export within a reasonable timeframe. You also have the right to correct inaccurate data—if your address or contact details change, you can update them in your yakinqq account settings immediately.
You have the right to request deletion of your data, subject to legal and regulatory constraints. If you close your yakinqq account, we will delete most of your personal information after a retention period (typically 12 months). However, we may retain some data if we are required to do so by law or to resolve disputes.
We are committed to protecting your data using encryption (SSL/TLS), access controls, and regular security audits. Our servers are located outside Indonesia, but they are operated under contracts that impose the same data-protection standards we maintain internally. We do not guarantee that our systems are completely immune from breaches, but we work continuously to minimize that risk.
Your privacy is not negotiable. We protect your data as we would our own.
Contact yakinqq
If you have questions about this privacy policy or about how we handle your data, contact our support team using any of the following channels:
- Email: [email protected] (we aim to respond within 48 hours)
- In-app help: Open the Help menu in your yakinqq account and start a chat with our team
- Support portal: Visit our FAQ section for answers to common questions about data handling and account security
This privacy policy is effective as of the date first published and may be updated periodically. We will notify you of material changes via email or by posting a notice on the yakinqq platform. Your continued use of yakinqq after any update constitutes your acceptance of the revised policy.